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SHIPPING AND RETURNS

Shipping Policy

How is my order packaged?

I take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

Please note:

  • Business days include Monday to Friday and do not include Saturday and Sunday or Bank Holidays. 

  • Please make sure you enter your shipping address details carefully as I am unable to redirect orders once they are on their way to you.

  • Please note: I can not take responsibility for any delays out of my control, like customs delays etc.

Return & Exchange Policy

All orders are thoroughly checked before leaving my premises.

On receipt of your order I request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact me on 0776 357 2325 and leave a message if there is no one free to answer the phone.  Please have your order number to hand when you contact me as it will allow me to find your order quickly.

If you are unsatisfied with your order in any way, please return it to me within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale.
Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to me cannot be refunded, unless the item is faulty or damaged.
 

I recommend that you send your order back to me using a tracked delivery service as I cannot be held responsible for any parcel lost during transit to me.

The return address is:

The Driftweed Artist
104 Bradstow Way
Broadstairs, Kent, CT10 1AP
 

Once your item has been returned, I will inspect it and take the necessary action as soon as possible.
 

Faulty/Damaged Goods:

If any item you receive from me arrives damaged, please contact me as soon as possible on 07763572325 or by email driftweedartist@gmail.com. I will then advise you on the best course of action. 

In most cases I will ask you to return the item to me for an exchange or refund.
 

Please do not return a damaged order to me without contacting me first.

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